Terms & Conditions

Introduction

This document outlines the Terms & Conditions for participation in and use of services provided by St Kilda Playgroup, Inc. As a not-for-profit, volunteer-run organisation, St Kilda Playgroup exists to create a safe, supportive, and inclusive environment for children and families.

These terms cover key aspects such as membership, payment, responsibilities, and liability, while also outlining our commitment to privacy, and the limitations of our volunteer-based services. We kindly ask that all members read and understand these conditions to ensure the smooth running of the playgroup and to foster a positive experience for all families involved.

1. Acceptance of Terms

By becoming a member of St Kilda Playgroup Inc. (“SKPG”) and attending playgroup sessions, you agree to comply with and be bound by these Terms and Conditions, including our playgroup policies, procedures, and guidelines. If you do not agree with any part of these terms, you should not become a member or participate in any SKPG activities.

2. Volunteer-Run Service and Response Times

St Kilda Playgroup, Inc. is a community-driven initiative managed entirely by a dedicated committee of volunteers. As a not-for-profit organisation, our goal is to provide an inclusive and supportive environment for children and their families. However, please note that due to the voluntary nature of our operations, there may be instances where certain services are subject to delays, or where there are minor imperfections in the service delivery.

We strive to respond to inquiries, process membership requests, and handle issues as promptly as possible, but we kindly ask for your patience and understanding if responses or actions take longer than expected. We appreciate your support in maintaining a positive and respectful environment for all members.

If you encounter any issues or require assistance, please feel free to contact us at stkildaplaygroup@gmail.com, and we will do our best to address your concerns in a timely manner.

3. Copyright

All content, including but not limited to text, images, logos, policies, guidelines, and documents available on St Kilda Playgroup's website and in our communications, is the property of SKPG. Unauthorized use, reproduction, or distribution of these materials is strictly prohibited without prior written consent from SKPG. Any breach of this provision may result in termination of your membership.

4. Sale of Service

SKPG provides a non-facilitated playgroup service that includes access to playgroup sessions, materials, and facilities for children and their caregivers. Membership grants you access to our sessions for the duration of the membership year, but does not guarantee availability of all sessions or specific time slots. Access to services may vary based on session eligibility, age, and availability as outlined in our policies.

5. Payment

Membership fees are due annually and are non-refundable unless otherwise specified in the "Refunding of Family Membership" section below. SKPG reserves the right to adjust membership fees at any time; however, any fee changes will only apply to new memberships or renewals. Payments can be made online through our website, using the options provided.

See our Privacy Policy for more details.

6. Changes to Services

SKPG reserves the right to modify or discontinue any of its services, playgroup sessions, or policies at any time without prior notice. Members will be notified of significant changes through email, social media, or the SKPG website. Continued use of SKPG services following such changes constitutes your acceptance of the modifications.

We reserve the right to remove any play session on our timetable if..

The session no longer has a group contact.
The numbers for that session are consistently low.
The group is rowdy, messy, or violates our best practice policy.

7. Site Policies, Modification, and Severability

By accessing the SKPG website or participating in SKPG activities, you agree to comply with all applicable site policies, which are subject to change without notice. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any provision of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that provision shall be considered severable and will not affect the validity or enforceability of any remaining provisions.

8. Membership Refunds

Refunds of membership fees are not permitted. If a session you attend is cancelled we cannot refund your membership fee.

If you are a member and you find there are no sessions you can attend, you can create your own session by following the instructions on our website.

Refunds may be offered on compassionate grounds, in cases of mistaken payment, significant hardship or other exceptional situations, at the discretion of the committee. Refund requests must be made in writing by emailing us at stkildaplaygroup@gmail.com

All refund requests will be assessed on a case-by-case basis, and the decision of the SKPG Committee is final.

9. Questions

If you have a question regarding our Policy, Privacy Policy, or other policy related material email us via stkildaplaygroup@gmail.com