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  • How do I join St Kilda Playgroup?
    Joining is easy! Just click "Become a member" on a Home page of our website, then pay the membership fee. It is compulsory to join before attending a playgroup. IMPORTANT NOTE: New system is launched, so staring from 22 August 2024 you can become a member and pay your membership online. Registering as a member will activate your account on a website, so you'll have an access to the members' only portal where you can manage your membership, book a spot in group and see your play sessions. If you were already a member prior to the new booking system being implemented, you can recover your account by selecting 'forgot password' at the login page.
  • How much does it cost to join St Kilda Playgroup?
    Annual membership of St Kilda Playgroup is $30 per family, or $15 if you have a health care card.
  • How do I find out when sessions are running?
    Our timetable lists all sessions and their times.
  • How do I contact you?
    You can email us at stkildaplaygroup@gmail.com or use Contact form on a website.
  • Why do I have to check-in for a session?
    It is a mandatory requirement of our lease with Port Phillip City Council. We are obliged to collect contact information about who attends the playgroup session in case we need to contact session visitors in case of incidents or change to the schedule. Your registration also helps us to track the play session attendance and keep us open. IMPORTANT NOTE: New system is launched, so staring from 22 August 2024 all the playgroup enrolments, booking your spot and check-ins are available for active membership holders who activated their account on our website. Please follow the instruction in the room or reach out to your group contact for assistance. Still have questions? Email us to stkildaplaygroup@gmail.com
  • Can I book spots in multiple groups at once?
    St Kilda Playgroup members are welcome to attend as many suitable sessions as you wish, as long as you are eligible to attend. If you a member with us and has an activated website login, please go to "All Playgroups" to book a spot at any group you want to join.
  • I’ve booked a session but can’t attend. How do I return my tickets?
    We understand that family life is complicated and sometimes plans change. If the session is not full there is no need to return your tickets. If you have booked for a sold out group or party then just email us to let us know you can no longer attend.
  • Do you offer free play sessions?
    Not at this time. We would love to offer free play sessions but it is too hard to track who is using the space and we found people were not cleaning up after themselves.
  • Can I start my own playgroup?
    We are glad you asked! As a member led playgroup we are always open to accepting new groups. All you need to do is email us with your name, contact details, type of playgroup (cultural, age based, etc) and the names of at least 2 people who would like to attend. We ask this because we have the problem of nobody turning up for groups and it puts new members off. If you do not know 2 people who will attend but are still interested in order to meet new people then email us anyway and we’ll see how we can help. Click this link for more information.. How to start a playgroup
  • There is another playgroup next door. Can I join them?
    The playgroup in the other room might be a cultural playgroup or a supported playgroup. The MCHN runs groups in our rooms as well so it might not be appropriate for you to join other groups and it could put them in an awkward position. If a group is appropriate for your needs and if you are eligible to join, then you can book a spot and join in. Please refer to our Session Eligibility Policy for more details. IMPORTANT NOTE: New system is launched, so staring from 22 August 2024 all the playgroup enrolments, booking your spot are available for active membership holders who activated their account on our website. Login to your SKPG account and go to "All Playgroups", select the playgroup you want to join and book a spot for the next session. Please reach out to your room leader for assistance.
  • I have a child <something> months/years old. Which playgroup is best for me?
    First of all, please check out current Timetable. Our playgroup propose multiple different age based and cultural/language playgroups to join. In our timetable you can see playgroups created from New Parents group that names like "Babies June'23" which means that it is a playgroup created for babies born in June 2023. If you have a baby born around that time, you also can join. If you are a registered member and activated your SKPG members' portal, please go to "All playgroups" to see more details about every playgroup and book your spot in the group that works better for you. Please check your our Eligibility policy before booking a spot.
  • Will there be someone to show me where to go when I get to Bubup Nairm?
    As we are non-facilitated, there will be no one to show you where to go or check your ticket when you arrive. Just follow the signs to the rooms and enjoy your session. The reception staff work for the council and are there for the MCHN so if they don’t help you then try not to be offended! Check your confirmation email for extra information. If you want someone to show you around the space before you attend then email us and we will see if someone is available.
  • Can I use the Bubup Nairm underground car park?
    Yes! Members can park in the -1 car park underneath the Bubup Nairm Centre. There are slots for ½ hour, 2 hour, and a few 3 hour parking slots free of charge. They are quite strict at giving tickets if you overstay in the car park or on the road outside.
  • I am on my own. Why is there no one here?
    We are a non-facilitated, member led playgroup. We hope the sessions are busy but as we are all busy parents it means we might not show up at the same time and on some occasions it could be that no one has shown up at all. We advise you to wait in the correct room until others arrive, and if you have been unfortunate enough to book in for a playgroup where no one else has attended, then please enjoy the facilities and hopefully it will be well attended the following week. Email us or ask someone attending the group if they have a WhatsApp chat for that session to keep you in the know.
  • Can I take food to playgroup?
    Yes – most foods. Tea and coffee facilities are provided in the kitchenette. It is extremely important to be aware of food allergies, not just for your kids but for all attendees. We are a NO NUTS facility, which means no nuts in food or nut milks anywhere on the premises. Please only allow kids to share food once parents/carers provide permission. All food scraps must be properly disposed of at the end of the session or taken home with you, and the kitchenette and rooms cleaned and sanitised.
  • What time do you close?
    Everyone must be out by 5pm.
  • What is the car park access code?
    Please check your Eventbrite confirmation email to get the actual code.
  • My child is a little sick. Can we attend playgroup?
    No. We all have enough illness to deal with! Please don’t attend the playgroup until all attendees are well. Please see our policies for more details.
  • Can I hold my child’s birthday party or other celebration at playgroup?
    The playgroup rooms are not available for after hours or weekend hire. If you want to hold a celebration during your child’s session, you are welcome to organise it with fellow St Kilda Playgroup members who also regularly attend that session. Everyone in attendance must be members, and as the sessions are open to others to book, please be mindful of including everyone. All decorations must be cleaned up and furniture put back in place at the end of the session. Please also see ‘Can I take food to playgroup?’ above.
  • What should I do if I find the playroom messy?
    We are really sorry that happened to you, we hope all groups will respect the space and their fellow members. Please take pictures and report to the committee by emailing stkildaplaygroup@gmail.com. If you are able to do so, please post in our Facebook community group. We can message the group who last used the room. Remember to leave the room in a clean and tidy state after your own session, even if this means cleaning another group's mess. We are a member led community and we keep the membership fee down by all mucking in and helping. There is no one else available to clean the room so you have to do your bit. If you leave the mess for the next group then it will be your group receiving the angry email.
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