Question 1

How do I join St Kilda Playgroup?

Accepted Answer

Joining is easy! Just click "Become a member" on the Home page of our website,  then pay the membership fee. It is compulsory to join before attending a playgroup. Membership will auto renew in a years time. You can cancel your membership any time by logging in and cancelling. Refunds are not permitted.

Question 2

Am I a member? I can't remember.

Accepted Answer

If you log in on the website, you can check your membership status by clicking the circle with your initial on, then selecting 'My Membership' on the drop down menu.

It will take longer for our volunteers to check your membership status than it will for you to check, so as we are busy Mums ourselves, we kindly request that you do this bit of life admin for yourself.

If you haven't received an email from us for a while, then your membership has probably lapsed.

Question 3

How much does it cost to join St Kilda Playgroup?

Accepted Answer

Annual membership of St Kilda Playgroup is $30 per family, or $15 if you have a health care card or pension card. Membership will auto renew. You can cancel your membership anytime by logging in.

Question 4

How do I find out when sessions are running?

Accepted Answer

Our timetable lists all sessions and their times, and is always updated.

Question 5

How do I contact you?

Accepted Answer

You can email us at stkildaplaygroup@gmail.com or use Contact form on a website. Please be aware that we are volunteers and busy parents. If you have a question, check if the answer can be found online first.

Question 6

I signed up on the website, but I still can't book the playgroup and check-in. What it wrong?

Accepted Answer

Are you a member? You can check if your membership has expired by logging in and checking on your account.

Have you paid the membership fee? You might have created a log in, but not purchased a family membership plan. In this case your account is not activated for play session booking. 
Solution: Please go to Membership page to pay your membership.

Question 7

My Playgroup has been cancelled, can I have a refund?

Accepted Answer

Our annual membership is non refundable, even if your playgroup ceases to run. Playgroups are run by members and we rely on them to carry on the playgroups. Sometimes their busy life gets in the way and they cannot continue the group.

There is nothing to stop you from starting your own playgroup in the same slot, or attending another playgroup in the timetable. Look up How To Start Your Own Playgroup for more details.

Frequently asked questions